Client Spotlight: Sencommunications®
Sencommunications found themselves with a capable but somewhat rigid e-commerce website and in need of a more flexible e-commerce system for their Plantronics product line. Mercury New Media developed a high fidelity e-commerce storefront targeted at Sencommunications’ commercial customer base together with a highly informative and brand-targeted website. With a unique and distinctive interface coupled with customizations developed for Sencommunications Mercury New Media was able to tailor fit a pinpoint solution for Sencommunications’ needs.
In addition to a highly professional and scalable ecommerce storefront Mercury New Media’s Silverware platform provided Sencommunications with a robust administration suite that provides web page management, ecommerce storefront management and detailed reporting. The administrative suite enables Sencommunications staff to review orders, create promotional offers and compute shipping and taxation in real time. Integration with Sencommunications’ ERP system (SagePro) provides a product update wizard that effortlessly keeps the storefront in sync with current product information.
“I couldn’t be more proud of the work our team put together for the new Sencommunications website. From the beautiful design to the detailed product display pages and powerful administrative features, our designers and developers truly delivered a Creative Solution. The Sencommunications staff was tireless in their efforts and ideas for the new website; I look forward to what we can accomplish together in the future.” said Donald Bickel, Mercury New Media Partner.
Sencommunications is now able to provide an always-on ecommerce store for their commercial accounts and present up-to-the-minute product and pricing information. Furthermore, Sencommunications is well poised to implement high-end ecommerce sites for each of their corporate accounts with account information tied to their ERP system.
Results
- Expanded online sales beyond exclusive corporate accounts
- Increased customer satisfaction and purchases
- Reduced product management headache by integrating with internal ERP system Learn More
About Sencommunications®
Sencommunications®, Inc. provides outstanding service in the sales and support of telecommunications equipment with over 20 years of experience in headsets, phones and telecommunications products and services. As a Premium Plantronics® Distributor, Sencommunications is a one stop shop for all business telecommunications needs. In 2006 and 2008, the Tampa Bay Business Journal ranked Sencomm as one of the top successful women-owned businesses in the Tampa Bay area. In 2005, Diversitybusiness.com ranked Sencommunications as a top diversity-owned business in the United States.